Support & Services

Expert-level technical support and comprehensive services to help you succeed.

Contact Us

Reach our support team through various channels

📞

Phone Support

Communicate directly with our technical experts

+65 8031-7873

Monday to Friday, 8:00–18:00 (GMT+8)

✉️

Email Support

Get detailed and comprehensive technical answers

microvenusoptics@outlook.com

Reply within 24 hours

💬

Online Chat

Real-time assistance for urgent issues

Available on our website

Monday to Friday, 9:00–17:00 (GMT+8)

🌍

Remote Assistance

Troubleshooting via screen sharing

Appointment required

Available globally

Our Services

Comprehensive support for the entire lifecycle of your system

🔧

Installation & Setup

Professional installation by certified technicians

  • ✓ On-site installation and calibration
  • ✓ Optimize system performance for your laboratory
  • ✓ Includes initial training sessions
  • ✓ Complete documentation provided
🎓

Training Programs

Systematic training for all skill levels

  • ✓ Basic Operation Training (2 days)
  • ✓ Advanced Technical Workshops (3 days)
  • ✓ Customized Application Training
  • ✓ Online training modules available
🛡️

Maintenance & Calibration

Ensure your system always maintains optimal performance

  • ✓ Annual preventive maintenance
  • ✓ Optical alignment and calibration
  • ✓ Software updates and upgrades
  • ✓ Priority spare parts supply
⏰

Extended Warranty

Extended protection to safeguard your research

  • ✓ Various extended warranty options available
  • ✓ 24/7 Emergency Support (Premium Plan)
  • ✓ Loaner equipment provided during repairs
  • ✓ Annual system health check

FAQs

Find common answers regarding support and services

What does the standard warranty cover? +
μVeNUS systems come with a comprehensive 2-year warranty covering all parts and labor, including optical components, electronics, mechanical structures, and software. The first year includes an annual maintenance visit.
How fast is the technical support response? +
For urgent issues, phone support is available Monday to Friday, 8 AM–6 PM (GMT+8), with a typical response time of under 15 minutes. Email support will reply within 24 hours. Premium support users can access 24/7 emergency support.
Is on-site training available? +
Yes! We provide comprehensive on-site training tailored to your research needs. Basic training is included in the system installation, and we also offer advanced workshops and application-specific training courses.
What do software updates include? +
All software updates and bug fixes are provided free of charge during the system's lifecycle. Major version upgrades are included for the first three years, after which extended software support services can be chosen.
Do you support customized applications? +
Absolutely! Our application team can assist in developing custom imaging solutions and workflows. We also provide consulting services for special research requirements.
What is the availability of spare parts? +
We maintain a complete inventory of spare parts, with most components available for immediate shipment. Key optical components are stocked in regional warehouses, enabling same-day or next-day delivery in most areas.

Need Immediate Assistance?

Our support team is ready to answer any questions or handle any issues.

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